Find Answers to Kilimanjaro Climbs, Wildlife Safaris and General Questions

BOOKING AND PAYMENT

How do I make a booking?
What is included in the price?
Mountain Treks
When you pay for a Mount Meru or Mount Kilimanjaro trek, the following items are included in the price:
- Guide and support staff: The services of our experienced guides who will lead you throughout the trek, as well as porters who carry the camping and cooking equipment
- Park fees: Entrance fees and permits required to access Kilimanjaro National Park, which is mandatory for all climbers
- Accommodation: Accommodation during the trek including camping on the mountain with toilet tents, luxury sleeping tents, and sleeping mats provided alternatively accommodation in huts or lodges depending on the chosen route
- Meals and drinking water: Meals and drinking water during the climb including breakfast, lunch, and dinner prepared by the support staff; special dietary requirements can be accommodated with prior notice
- Safety equipment: Essential safety equipment such as first aid kits, oxygen cylinders, and emergency communication devices
- Transfers: Airport transfers from your hotel to the starting point of the trek
- Hotel stay: Hotel stay on the day before and after the trek
Safari Tours
When you pay for a safari tour, the following items are included in the price:
- Transportation: Transportation during the safari, including airport transfers between different safari destinations, involving a 4x4 safari vehicle, and pop-up roof for optimal wildlife viewing
- Accommodation: Accommodation throughout the safari, ranging from lodges and tented camps to luxury safari resorts, depending on the level of comfort you choose
- Park fees: Entrance fees and permits required to access national parks, conservation areas, or game reserves visited during the safari
- Game drives: Game drives guided by our experienced safari guides
- Meals: Meals during the safari, including breakfast, lunch, and dinner
What is not included in the price?
Mountain Treks
When you pay for a Mount Meru or a Mount Kilimanjaro trek, the following items are not included in the price:
- International airfare
- Visa fees
- Travel insurance
- Personal gear and equipment
- Tips and gratuities
Safari Tours
When you pay for a safari tour, the following items are not included in the price:
- International airfare
- Visa fees
- Travel insurance
- Alcoholic beverages and personal expenses
- Tips and gratuities
When do I have to pay for my booking?

We charge a deposit of 10% of the total amount when you make your booking, regardless of whether you book a mountain climb, a safari trek, or other activities. Two weeks before your activity, we charge you 50% of the remaining amount. The still remaining amount will be paid upon arrival.
If you cancel your booking, for whatever reason, we will make every effort to refund your deposit in full. However, there may be situations where it is only possible to partially refund the amount, for example in the event that the booked hotel does not refund the advance payment.
See our Terms and Conditions.
What method of payment should I use to pay for my booking?
There are different options to make a secure money transfer to Tanzania:
- Bank Transfer: You can initiate an international wire transfer from your bank to our bank account in Tanzania. Contact your bank for assistance with the transfer process and any fees involved.
- Online Money Transfer Services: Various online money transfer services allow you to send money securely to Tanzania. Examples include TransferWise, WorldRemit, and PayPal. These services often offer competitive exchange rates and low fees. You will need to create an account, provide our information, and select Tanzania as the destination country.
How much tip should I pay?
Tips are voluntary and should be based on your satisfaction with the services provided. It is customary to present tips at the last camp site for mountain climbs, and at the hotel for safari tours. We encourage you to express your appreciation directly to the staff as well.
Your generosity will go a long way in supporting our dedicated team and their families. We thank you for considering tipping as an acknowledgment of their hard work and dedication.

We recommend following these guidelines for tipping:
Mountain Treks
- Lead guide: $ 20-30 per day
- Assistant guides: $ 15-20 per assistant guide per day
- Chef: $ 15-20 per day
- Waiters: $ 10-12 per day
- Tent crew members: $ 10-12 per day
- Toilet crew members: $ 10-12 per day
- Other porters: $ 8-10 per porter per day - this can be given collectively as a group tip, which will be distributed evenly among the porters.
- Summit crew members: $ 25-30 per summit crew member
Safari Tours
- Guides: $ 30-40 per day per group
- Cook: $ 20-30 per day per group
Other Adventures
- Coffee & Waterfalls: $ 20 per guide
- Chemka Hot Springs: $ 20 per guide
- The Maasai: $ 20 per guide

KILIMANJARO CLIMBS

Do you offer both private and open mountain treks?

Yes, we offer both private and open tours on the mountain.
Private tours are typically booked for a single group or individual and offer a more personalized experience. The itinerary and pace of the climb can be customized to the specific needs and preferences. Private tours also allow for more flexibility and can be adjusted on the fly to accommodate changes in weather or other unforeseen circumstances.
Open tours, on the other hand, are group tours that allow you to join a team of climbers who are scheduled to climb the mountain on specific dates. The open tours offer the chance to meet other climbers from around the world. The itinerary and pace of the climb are generally fixed.
Please contact us for the dates of our open tours.
How fit do I have to be to climb the mountains?

A good level of fitness, health and a thirst for adventure are enough for a successful climb to the summit whether you choose to climb Mount Meru or Mount Kilimanjaro. Although the mountains are an impressive 4,566 and 5,895 meters high respectively, they do not require any mountaineering skills. Depending on your physical condition, it is however advisable to go on hikes lasting several hours a week for six months, ideally also lasting several days.
If you choose Mount Meru, you are on the road for three or four days at an average of six hours a day in less challenging terrain. Only the summit day is longer (about nine hours hiking time).
If you choose Mount Kilimanjaro, you are on the road for seven to eight days at an average of six hours a day in easy to moderately difficult terrain. Only the summit day is longer (about twelve hours hiking time).
How do you guarantee my safety on mountain treks?
Safety is a top priority for us. Therefore, we take several measures to ensure your safety during the climb.
- Daily health checks: We conduct daily health checks by measuring your blood pressure, body temperature, pulse, and oxygen saturation and by listening to the sound of your lungs sound using a stethoscope. We also keep a close eye on your food and water intake. Any health issues are addressed immediately.
- Experienced guides: We only employ experienced and certified guides who are knowledgeable about the mountain and its conditions. They are all trained in first aid, mountain rescue, and emergency procedures.
- Acclimatization: Your climbing itinerary is designed to allow for proper acclimatization to the altitude. This means that the climb is done gradually to allow the body to adjust to the altitude and prevent altitude sickness.
- Communication: We use radios ans cell phones to maintain communication between the guides and the base camp. This allows for quick response in case of any emergency.
- Porters: We provide porters to carry the gear and equipment needed for the climb. This allows you to focus on the climb and not worry about carrying heavy loads.
- Weather monitoring: We monitor the weather conditions and provide updates to the guides and you. In case of adverse weather conditions, we may adjust the itinerary or cancel the climb altogether to ensure your safety.
Which route should I choose on Mount Kilimanjaro?
How do I avoid the crowds on Mount Kilimanjaro?
If you are looking for a more personalized trekking experience and want to avoid the crowds on Kilimanjaro, you can consider
- choosing the less crowded routes like the Umbwe or Northern Circuit route
- trekking during the shoulder seasons - March to May and November - when there are fewer trekkers
- taking a longer trek that includes additional days for acclimatization and exploration; this will allow you to to avoid the crowds on the main trails and experience more of the mountain's natural beauty
- booking a private trek where you can customize your itinerary and avoid the crowds on the main trails; this can also allow for a more personalized experience with your own guide and support staff
Will a get a briefing before the mountain climb?

Yes, you will receive a thorough briefing before you start climbing the mountain.
The briefing is an essential part of your climb preparation. We usually provide it a day or two before the climb begins.
During the briefing, you will receive important information about the climb, including the day-to-day itinerary, what to expect on the trail, and any safety precautions you need to take. We will also explain the climb route, the type of terrain you will encounter, the altitude changes, and any potential challenges you may face.
In addition to the climb briefing, we will also check your gear to ensure that you have all the necessary equipment for the climb. We will also conduct a physical assessment to evaluate your level of fitness and determine if you are fit to climb the mountain.
It is important to ask any questions you may have. The briefing will help you prepare mentally and physically for the climb, and ensure that you have a safe and successful summit.
What clothing do I need to climb the mountains?
What do I do if I don't have the necessary equipment?
What will I carry on the mountain?
Which meals are served on mountain treks?
The meals we serve on mountain treks include a variety of nutritious and energy-dense foods to fuel your climb.
- Breakfast includes porridge, eggs, toast, bacon or sausage, fresh fruit, and tea or coffee.
- Lunch is served upon arrival at the campsite and often includes soup, pasta, rice, and vegetables, and sometimes meat or fish.
- Dinner is usually a hot meal that is served in a mess tent. It typically includes soup, a main course, such as pasta, rice, or potatoes, vegetables, and meat or vegetarian protein options. We often provide dessert as well.
- Snacks: To keep you fueled and energized, we provide energy bars, nuts, and dried fruit as snacks throughout the day.
- Drinks: We provide plenty of drinking water on the trek to keep you hydrated. Tea, coffee, and hot chocolate are also available.
If you have any specific dietary requirements, please inform us about them in advance.
How do I ensure proper acclimatization?

Most routes are designed with gradual ascents. This allows you to adapt to the increasing altitude. The longer the route, the better the acclimazitation potential.
The Umbwe route even includes a designated acclimatization day, where you stay at the same campsite for an extra day to aid in adjusting to the altitude.
Staying hydrated and maintaining a proper diet are crucial for acclimatization. Drinking plenty of water and consuming sufficient calories help support your body's adaption to high altitude.
Climbing at a slow and steady pace also allows your body to adjust more effectively to the decreasing oxygen levels.
It is important that you are aware of the symptons of altitude sickness, such as headaches, nausea, dizziness, and fatigue.
Each individual's ability to acclimatize varies, and there is no guarantee of complete adaption.
By daily medical checks, our guides will make sure that you are closely monitored for any signs of altitude sickness.Your safety and well-being is our top priority.
How do you ensure proper and decent conditions for porters?
At PROSUS Climbs & Safaris, we are committed to ethical practices and fair treatment of our porters, and we expect respectful treatment of porters from all climbers and guides throughout the expedition. All of our porters are guaranteed:
- wages that exceed the minimum standards set by KPAP (Kilimanjaro Porters Assistance Project), including fair compensation, proper tipping practices, and a transparent payment system
- suitable equipment, including proper footwear, warm clothing, and adequate sleeping and camping gear
- decent accommodation and meals during the climb as well as access to clean sleeping quarters and nutritious food that meets their dietary needs
- weight limits and proper load distribution guidelines
- traning and support, including education on safety practices, first aid training, and opportunities for career development

WILDLIFE SAFARIS

How do you guarantee my safety on safari tours?

Your safety is our top priority. We therefore take several measures to ensure your safety on our safari tours.
Af the start of the tour, your guide will provide you with a thorough safety briefing including information on what to do in case of an emergency, how to behave around wildlife, and any other safety considerations.
All of our guides are experienced and knowledgeable about the wildlife and the terrain, and trained to handle any safety issue.
We only use well-maintained vehicles that are regularly serviced to ensure that they are in good condition.
Last but not least we have an emergency response plan in place to handle any medical or safety issue that may arise. This includes having access to medical facilities and evacuations plans.
By taking these measures, we can ensure that our safari tours are conducted in a safe and responsible manner, while providing an enjoyable and memorable experience for you.
Will I get a briefing before the safari tour?

Yes, you will receive a thourough briefing before embarking on your safari.
During the briefing, we will give you a rundown of the itinerary, including the parks and reserves you will visit, the types of animals you can expect to see, and the activities that are planned.
You will also be informed about safety precautions and be advised on what to bring.
The briefing is an important part of your safari experience, ensuring you are fully prepared and informed about what to expect during your tour.

GENERAL QUESTIONS

What will happen on the day of my arrival in Tanzania?

We will pick you up at Kilimanjaro International Airport (JRO) and take you to your hotel, no matter at what time your flight lands.
Our driver, who you will meet as soon as you leave the airport building, will be holding a sign with our's and your name on it.
Your briefing for the climb or the safari as well as a possible equipment check may also take place on the day of arrival. This depends on the time of day and the time available before the start of your tour.
When is the best time to go to Tanzania?

The best time to go to Tanzania depends on what you want to see and do. Tanzania has to two rainy seasons, and the peak tourist season coincides with the dry season.
The dry season, from June to October, is the best time to visit Tanzania for wildlife viewing. During this time, the animals are easier to see as they gather around water sources, and the vegetation is less dense. This is also the peak tourist season, so it can be crowded.
The short rainy season, from November to December, is a good time to visit Tanzania for bird watching and to see newborn animals. The long rainy season, from March to May, is the low season. However, this can be a good time to visit Tanzania as there are fewer tourists.
If you are planning to climb Kilimanjaro, the best time to go is during the dry season from June to October or the short rainy season from November to December.
Which vaccinations do I need for Tanzania?
The vaccinations recommended for Tanzania include
- Hepatitis A
- Hepatitis B
- Typhoid
- Yellow fever
- Rabies
- and routine vaccinations such as measles, mumps, rubella (MMR), diphteria, tetanus, pertussis (DTaP) and polio. The Malaria Tropica can be transmitted through mosquito bites up to an altitude of 2,000 meters (the starting point on Kilimanjaro is at an altitude of about 1,700 meters). A prophylactic protection is possible with tablets (e.g. Malarone).
The recommended vaccinations also vary depending on factors such as your age, your health status as well as the length and nature of your stay. We therefore advise you to consult with a healthcare provider or a travel medicine specialist for personalized recommendations based on individual circumstances.
What kind of insurance do I need?
It is important to have comprehensive travel insurance that covers all your activities. You should consider:
- Medical Insurance: Ensure your insurance covers medical expenses, emergency medical evacuation, and repatriation in case of illness or injury.
- Trip Cancellation or Interruption Insurance: This coverage protects you financially if your trip gets cancelled or interrupted due to unforeseen circumstances like illness, injury, or other emergencies.
- Adventure Sports Coverage: Verify that your insurance policy includes coverage for adventure activities such as mountain climbing, hiking, and safari tours.
- Equipment Coverage: If you are bringing specialized gear or equipment for the climb or safari, consider insurance that covers loss, damage, or theft of your equipment.
- Personal Liability Insurance: This coverage protects you in case you accidentally cause property damage or injury to someone else during your trip.
In any case, it is important to carefully review the terms and conditions of the insurance policy to ensure it meets your specific needs and covers all the activities you plan to engage in.
We recommed that you consult with your insurance provider or travel insurance specialist for personalized advice based on your trip itinerary.
Do I need a visa for entering Tanzania?
To verify the visa requirements for your specific nationality, you should contact the Tanzanian embassy or consulate in your home country or check their official website. They will provide you with the most accurate and up-to-date information based on the your citizenship.
The general guidelines are:
- Visa on Arrival: Citizens of many countries can obtain a visa upon arrival a the port entry in Tanzania. This includes most nationalities from Africa, Asia, Europe, Oceania, and the Americas.
- E-Visa: Tanzania also offers an e-visa system, which allows travelers to apply for a visa online before their trip. This option is available for citizens of selected countries.
- Visa Exemptions: Some countries have visa exemption agreements with Tanzania, meaning their citizens can enter for tourism or business purposes without a visa for a specific period. For example, citizens of certain African countries and some Commonwealth nations may be exempt from a visa requirement.